Refund and Returns Policy -

Terms and Conditions

1. General Information
These Terms and Conditions govern the sale of artworks through this website. By placing an order, the customer accepts these terms in full. The seller is Aurum Altea Art Gallery & Studio (Inta Vanaga), Altea, Spain.

2. Prices and Taxes

All prices shown on the website are final retail prices and include Spanish VAT (IVA), where applicable.
For customers in Spain and other EU countries (private individuals), Spanish VAT (currently 21% or 10%, depending on the artwork type) is included in the price.
For business customers within the EU who provide a valid VAT number, purchases are subject to reverse charge (0% VAT), in accordance with EU tax regulations.
For customers outside the EU, no VAT is applied. However, the customer is responsible for any import duties, customs clearance fees, or local taxes in their country.

3. Shipping and Delivery

Artworks are shipped using trusted courier services. Shipping costs will be displayed at checkout.
Delivery times vary depending on the destination. Estimated delivery times will be provided but are not guaranteed.
The customer is responsible for providing a correct delivery address. The gallery is not liable for delays or failed deliveries caused by incorrect information.

4. Payment

Payments can be made via the payment methods offered at checkout.
Orders are confirmed only after full payment has been received.

5. Intellectual Property
All artworks remain the intellectual property of the artist. Purchasing an artwork does not grant the customer reproduction rights or commercial use rights.

6. Liability
The gallery is not responsible for delays, loss, or damages caused by the courier service or customs authorities. Liability is limited to the value of the artwork purchased.

7. Applicable Law
These Terms and Conditions are governed by Spanish law. Any disputes shall be subject to the jurisdiction of the courts of Alicante, Spain.

Refund and Returns Policy

Overview

Due to the nature of our products, we maintain a strict returns and refunds policy.
Most of our items are original, one-of-a-kind artworks and are sold as final sale, with no option for return or refund unless required by applicable consumer protection laws.

By purchasing from us, you acknowledge and agree to this policy.

Returns

We only accept returns in the case of defective or damaged items, and only with prior written approval.
Returns without email confirmation from us will not be accepted.

To be eligible for a return:

You must notify us within 48 hours of receiving the item.
The item must be unused, in its original condition and packaging.
You must provide clear photographic evidence of the damage.

All return requests must be sent to: aurumaltea@aurumaltea.com

Once your request is reviewed, we will notify you of our decision and provide return instructions if applicable.

Non-returnable items

Original artworks (paintings, drawings, sculptures, unique objects)
Gift cards
Downloadable or digital products
Items returned without prior approval
Items reported after 48 hours of delivery

Refunds

If your return is approved and the item is received and inspected, we will notify you regarding the refund decision.
If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received your refund after confirmation:

Check your bank or credit card account again.
Contact your payment provider; processing times may vary.
If the issue persists, contact us at: aurumaltea@aurumaltea.com

Exchanges

We only replace items if they are defective or damaged during transit.
Original artworks cannot be exchanged under any circumstances.

Exchanges may be granted for:

Limited edition art prints
Fine art photographs
…but only in cases of verified production error or shipping damage.

To request an exchange, email us within 5 days of delivery with:

your order number
description of the issue
supporting photos

If approved, send the item to:
Aurum Altea, Camí de l’Algar, 14, 03590 Altea, Alicante, Spain

Shipping returns

You will be responsible for all return shipping costs.
We recommend using a trackable shipping service and purchasing insurance for valuable items.
We are not liable for returns lost or damaged during shipping.

Gifts

Items marked as gifts are non-refundable unless damaged upon delivery.
If a return is approved, a gift credit will be issued to the original purchaser.

Questions?

Please contact us at aurumaltea@aurumaltea.com for any questions related to this policy.